April 11, 2012
Dear Virgin media
After I don't know how many years, probably well over 10 I am finally leaving Virgin media. For the past 6 months or so my Internet connection has been abysmal and technical support has been no use at all. I've had 3 routers and each one has been worse than the previous.Your company do not support the iPad despite the amount now in use. They do reluctantly support the Mac but even there when I mention wireless connection I get the "we support PCs " response.
Why in this day and age are Virgin lagging behind on supporting a popular product? Why is the service so bad?
I've had hours and hours of technical support including taking over my imac to try and fix the problem. Each technician says it is fixed then a few hours later no wireless once more.
I am disabled and rely on my computer so much to keep in touch with family and friends world wide, especially now with a terminally ill husband.
So you win (or lose) Virgin I am giving up and moving on to someone who supports apple products which you don't