Why in this day and age are Virgin lagging behind on supporting a popular product? Why is the service so bad?
I've had hours and hours of technical support including taking over my imac to try and fix the problem. Each technician says it is fixed then a few hours later no wireless once more.
I am disabled and rely on my computer so much to keep in touch with family and friends world wide, especially now with a terminally ill husband.
So you win (or lose) Virgin I am giving up and moving on to someone who supports apple products which you don't
2 comments:
I had this problem - six months with really bad connection - in the end I discovered myself that if I changed the channel on the router - voila we had no more problems. Something in the house or a neighbour was interfering on our channel - this has worked for some of my friends as well. For some reason the Virgin techs don't suggest this - they wanted to charge me £60 for ongoing support cos I was ringing too much.
That's a very much more polite open letter than I'd have written to them!!!
You'll probably save money on a BB/call package with BT cf Virgin. Virgin's prices are horrendous! At least with BT you can register with and use 18185 for cheap calls (5p connection only for UK calls to landlines, 1p per minute to phone many places abroad), if you haven't got a fully inclusive call package with your deal. 18185 are also generally the cheapest provider for mobile calls, if you don't have bundled mobile calls with your mobile.
Virgin don't allow you to use cheap over-ride numbers (there is a back-route in, but it's very complicated), BT have to, as part of the deregulation deals that went on years ago.
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