ISPs and Virgin

I emailed the CEO of Virgin and let him know all about my problems with them. I didn't really expect a response but was pleasantly surprised. I had an email within half an hour of mine explaining that the CEO wasn't there but they would check into it. The very next morning a phone call from his assistant asking what had happened and offering to help. I replied that it was too late I had moved providers but had wanted to let them know why. Her response? you should have rung the CEO earlier and we could have helped. I did try to tell her that I had been unable to get past customer services or tech support but there you go.
At least they respond, albeit too late.

Dear Virgin media

After I don't know how many years, probably well over 10 I am finally leaving Virgin media. For the past 6 months or so my Internet connection has been abysmal and technical support has been no use at all. I've had 3 routers and each one has been worse than the previous.Your company do not support the  iPad despite the amount now in use. They do reluctantly support the Mac but even there when I mention wireless connection I get the "we support PCs " response.

Why in this day and age are Virgin lagging behind on supporting a popular product? Why is the service so bad?

I've had hours and hours of technical support including taking over my imac to try and fix the problem. Each technician says it is fixed then a few hours later no wireless once more.

I am disabled and rely on my computer so much to keep in touch with family and friends world wide, especially now with a terminally ill husband.

So you win (or lose) Virgin I am giving up and moving on to someone who  supports apple products which you don't